What Does The Standard Roof Warranty Cover & How Long Does It Last?

Many homeowners know little about roof warranties, including how long they last and what they cover (or exclude from coverage). This lack of information arises from the complexity of many warranties. After all, they typically contain substantial volumes of legalese or fine print. Specific warranty exclusions can be challenging to understand, even for the most discerning and learned homeowner.

Although roof warranties deviate somewhat in coverage terms, most provisions are standard. The average warranty addresses one of two areas: the roofing material or the workmanship (labor). When a warranty exists on the roofing material, a roofing manufacturer typically issues it with specific limitations. Certain roofing manufacturers and some roofing contractors may provide a labor warranty.

What Is A Roof Warranty?

A roof warranty functions like an insurance policy to protect the homeowner’s investment in purchasing a new roof (or to acquire repairs). The expense to repair, restore, or replace a roof may cost the homeowner many thousands of dollars. To ensure the product’s longevity and/or the quality of workmanship, a roof warranty covers a portion or all of the cost the homeowner otherwise must incur.

How Many Different Roof Warranties Are Available?

Most roofing industry experts and insiders agree that three primary classes of roofing warranties exist. These classes primarily depend on the party issuing the warranty and the coverage available under that particular agreement. As written guarantees from the manufacturer or roofing contractor, roof warranties promise repair, restoration, or replacement of roofing materials and/or components.

Material-Only/Standard Manufacturer Warranty

Typically associated with asphalt shingles, this warranty protects the homeowner from product defects that materially affect performance during the warranty period. Most major manufacturers (i.e., CertainTeed, GAF, Owens Corning, etc.) offer either a lifetime or limited lifetime warranty lasting anywhere from 25 to 50 years.

 

 

Red warranty wax seal

 

Of note, the manufacturer usually will not cover:

  1. Roofing components not made by that manufacturer.
  2. Workmanship defects caused by improper installation by the roofing contractor.
  3. Damage from outside elements (i.e., hail, wind, ice, etc.).

 

Most warranties of this nature are not transferable from owner to owner.

 

Material And Labor/Workmanship Extended Manufacturer Warranty

Often referred to as a system or extended manufacturer warranty, major roofing manufacturers provide coverage for material and labor if the homeowner adheres to specific stipulations when installing a particular roofing product. For example, if the homeowner hires a manufacturer-certified installer, a labor warranty may be triggered.

This limited lifetime warranty often covers the cost of labor and materials if a roof replacement becomes necessary during the warranty period. Typically, homeowners must pay an additional fee to secure an extended warranty. They also are made available primarily (if not exclusively) through a manufacturer-certified installer.

Labor/Workmanship-Only Roofing Contractor Warranty

A limited number of roofing companies provide a workmanship warranty for the installation or replacement of a roof. If a subsequent issue arises due to an error by the roofer, the roofer will address it at no cost to the homeowner. Although rare, a select handful of roofing contractors also offer this warranty for roof repairs.

No roofing company is obligated or required to extend a workmanship warranty. The roofer offering this type of warranty to homeowners typically has an established reputation for excellent workmanship. They want to differentiate themselves from the roofing competition – especially the fly-by-nighters and less experienced roofers.

How Long Does A Roof Warranty Last?

 

House in background & out of focus. Foreground of someone writing on a clipboard with warranty paper attached.

Roof warranty coverage limits vary greatly depending on the manufacturer or the roofing company extending a warranty. Major manufacturers usually offer a tiered system of product warranties based on the type of material selected and what defect coverage the homeowner prefers. Depending on the roofer’s relationship with a manufacturer, the homeowner may have access to more meaningful warranties.

Owens Corning utilizes a tiered system of warranties on its products and labor. If a homeowner works through an Owens Corning Preferred Contractor or Platinum Preferred Contractor, the roofing project has certain product defect coverages not available to the homeowner if they hire an unaffiliated roofer. Also, workmanship coverage only becomes accessible through an Owens Corning-affiliated contractor.

Hiring A Roofer With Access To Outstanding Warranties

As a seasoned professional roofing contractor, we believe what we do truly matters. We don’t take our work or our customer relationships lightly. Each day, we help homeowners beautify their premises, protect their loved ones, and enhance their homes with superior roofing products and unmatched craftsmanship. We accomplish this mission while contributing to a healthier, more sustainable environment.

If you need a roofing company committed to your best interests, contact us today to schedule a free, no-obligation consultation. At Red Diamond Roofing, we proudly serve Greater Denver and Fort Collins with the finest roofing services throughout the Front Range. In conjunction with our manufacturing partners like Owens Corning, GAF, and Malarkey, we offer unsurpassed manufacturer and workmanship warranties.

 

Posted in About Roofers
  • The Significance of BBB Accreditation

    The Significance of BBB Accreditation: Why It Matters to Customers

     

    In today’s competitive market, customers want to choose a trustworthy and reliable company for their roofing needs. One way they can gain confidence in a roofing company is by looking for accreditation from reputable organizations that analyze businesses objectively and give feedback. Red Diamond Roofing is proud to be accredited by the Better Business Bureau (BBB). We will look at the significance of BBB accreditation and why it matters to customers.

    What is Better Business Bureau (BBB) Accreditation?

    BBB accreditation is a process through which companies demonstrate their commitment to ethical and reliable business practices. It is voluntary, and the BBB evaluates them based on honesty, transparency, responsiveness, and integrity. Red Diamond Roofing has met and maintained these standards, earning the prestigious BBB accreditation.

    Meeting with Roofing ProfessionalWhy BBB Accreditation Matters to Customers:

    1. Trust and Credibility: BBB accreditation plays a vital role in building trust, confidence, and credibility in a business. This accreditation serves as a seal of approval, assuring customers that the business is trustworthy and operates with integrity. BBB is a credible and  impartial organization, and by voluntarily seeking and maintaining BBB accreditation, a company demonstrates its commitment to transparency, customer satisfaction, and fair and timely resolution of issues. When a company displays the BBB logo on its website or storefront, it sends a clear message to customers that they have undergone a rigorous evaluation process and have met the organization’s high standards of ethical business practices. 
    2. Consumer Protection: Companies accredited with the BBB must also meet and maintain the organization’s high standards of  customer service. If a customer has a complaint against an accredited business, they can file a complaint with the BBB, which will investigate the situation and attempt to resolve the dispute. This provides customers a reliable avenue to seek redress in case of any issues with the accredited business, enhancing customer protection. Additionally, the BBB provides a way for customers to leave ratings and reviews.
    3. Transparent Business Practices: BBB accreditation requires businesses to provide accurate and honest information about their products, services, and pricing, which helps customers make informed decisions and avoid potential scams or fraudulent practices.
    4. Positive Customer Feedback: The BBB’s customer rating system helps customers make informed decisions about businesses. The rating system is based on several factors, including length of time in business, the accuracy of advertising, business transparency, the number and severity of complaints filed against a particular company, and the resolution of complaints. Accredited businesses must maintain a rating of B or higher to retain their accreditation. A high BBB rating indicates that a business is reliable, transparent, and dedicated to providing an exceptional customer experience. On the other hand, a low rating is usually a red flag, indicating that a business may be engaging in deceptive or unethical practices. Customers can consult these ratings when deciding whether to engage with a particular company. 
    5. Commitment to Quality: As an accredited roofing business, a company shows their commitment to delivering high-quality workmanship and extraordinary customer service, striving to meet and exceed expectations. This ensures that their roofing projects are completed to the highest standards.

    Other Considerations:

    Roofing ExpertsBesides BBB accreditation, homeowners should consider several other factors when hiring a contractor:

    • It is essential to review references and testimonials from past customers to learn about the contractor’s work quality and professionalism. This can help ensure they have a proven track record of delivering satisfactory results.
    • Homeowners should verify that the contractor has the required licenses and certifications for the specific type of work they will be undertaking. Adequate insurance coverage is also crucial, as it protects the homeowner and the contractor in case of accidents or property damage during the project. 
    • Homeowners should trust their instincts and choose a contractor they feel comfortable communicating and working with throughout the project.
    • Reviews are removed from the BBB website after 3 years.

    By considering these additional factors alongside BBB accreditation, homeowners can select a trustworthy and reliable contractor for their home improvement needs.

    Red Diamond Roofing is Accredited by the BBB

    BBB accreditation is an essential factor to consider when choosing a roofing company. Red Diamond Roofing’s BBB accreditation reflects their dedication to providing excellent service, transparency, and customer satisfaction. Customers can confidently choose Red Diamond Roofing for their roofing needs, knowing they are working with a reputable and accredited company. If you need roofing, painting, or siding services in the Denver and Fort Collins areas, contact Red Diamond Roofing today!

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